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Xenialab

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Xenialab provides Unified Communications and Mobile applications.
The company’s flagship application, the xCALLY suite, provides multichannel call center features, along with the Asterisk open source PBX as call flow engine.

xCALLY provides the following functionalities:
– Multi Campaign management
– Multi Skill based routing
– CTI phone bar with a professional SIP client
– Agent Status management for Login, Logout, Pause, Backoffice Wait mode and more’
– Safi Visual Drag and Drop IVR totally integrated
– Automatic Outbound module for Power Dial, Progressive and Predictive algorithms
– Integrated Agent Screen Pop-ups
– Supervisor and Team Leader Web Manager GUI
– Advanced offline and near real time reporting
– Multi Channel integration with the Hand4Shake Web Calls and Facebook Calls
– Scalable Proxy Engine to support many agents and operations
– vTiger and SugarCRM integration
– Zendesk Service Desk and Trouble Ticketing integration
– ITIL service strategy, design, transition, operation and continual service improvement methodology
– Live Chat integration
– Call Back API
– Mobile Agents App

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