UPbook

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UPbook dramatically increases your revenue and efficiency through improving your Front Desk’s performance and workflow.

See why UPbook has a 98% retention and raving Practice Owner reviews!

A phone platform that drives greater efficiencies UPbook helps to grow your business by doubling the call-scheduling rate and acquiring more clients for your practice. The platform is designed to help veterinary practices turn more calls into appointments and to alleviate unwanted stress from the front desk. With UPbook’s unique integration of hardware and software solutions, you can enhance the efficiency of your front desk. The leaderboard feature lets you track the performance of every individual on the front desk team separately – allowing you to take corrective actions (training or counseling) to adjust their performance. With UPbook’s all-in-one phone system, you can cancel your expensive phone bills while growing your practice. Don’t wait to experience 10x-30x ROI! UPbook comes with an executive dashboard where you can record, review and scorecard the calls. It also provides details about the performance of your practice by identifying the number of calls on the basis of hours, days and weeks. Furthermore, it helps you track the outcomes of the call.

Pbook Product Details
Free State of The Art Phone: Get Free State of the Art Phone (Yealink SIP-T53). A great VOIP system to manage your practice efficiently.

Call Tracking: Track the rate of calls that are being booked or not booked by your front desk team.

Call Routing: Off-load the front desk of non-critical calls so they can focus on what matters: in-person clients and inbound appointment requests for new and existing clients.

Paperless Fax: Send long-distance paperless faxes to your clients anywhere, without any additional charges.

Unlimited Local & Long Distance Calls: Ditch your old phone vendor and save up to $2000 on your phone bills with UPbook’s Phone System.

Unlimited Voice Mailboxes: Receive the recordings via email and shorten your response cycle without having to “dial-in” to listen to your voicemail.

Call Blocking: Use a No-Ring list that your team can add to on-the-fly. This will not block the call entirely but just sends it to voicemail so your team can review it when they are not busy with clients.

Paging & Intercom: Use the Paging & Intercom functionality to either page all or page specific phones and make announcements.

Smart Attendant: Provide a better user experience with customized messages for each client.

Know Who’s Calling Before Answering: You would know who is calling before answering the phone, be it a new client that seeks an appointment or an existing client who wishes to reschedule it.

Track Appointment Scheduling Rate: The new client scheduling rate is one of the most important metrics in the practice. The rate at which you are scheduling appointments from your inbound calls will directly impact how full your appointment book will be.

Missed Call Analysis: Know in real-time whenever calls are not answered or bookings not made. UPbook will identify these opportunities so your front desk can quickly follow up.

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