UnitedHealth Group Information Services Pvt Ltd

UnitedHealth Group Information Services (UHGIS) is a fully owned subsidiary of UnitedHealth Group. UHGIS serves as a global services and delivery partner to the parent organization. UnitedHealth Group is the largest health and well-being services provider in US with revenues of over $87 billion in 2009.

UHGIS was established in September 2006 and is closely involved with UnitedHealth Group to create strategic value-add in its overall business of healthcare services through support in Information Technology (IT) and Healthcare Business Services (HBS).

UnitedHealth Group has, for a number of years, leveraged offshore outsourcing to enhance quality, cost advantage and access talent in various geographies. This was being done to effectively manage demand variability as the enterprise grew at a very fast pace both through organic and inorganic routes. Up until 2006, offshore services were largely delivered by third-party service providers and the relationships had grown rapidly.

UHGIS started its operations out of Gurgaon, which is a part of the National Capital Region (NCR) of India. The company was set up to reduce operating costs, enhance protection of intellectual property and above all, create a foundation for leveraging local talent and capabilities to improve overall efficiency of the enterprise service delivery platforms. Successful operations in Gurgaon lead to the opening of one more site in the capital city of Andhra Pradesh – Hyderabad, which has developed into a major hub for the Information Technology industry in India.

The IT function has 1000+ associates who support a wide variety of the technologies – Mainframe, Data Warehouse, Middleware, Java/J2EE and Microsoft.NET. It has well defined processes for application development, enhancements, testing, operations and maintenance projects. The Information Risk Management group in IT is responsible for all information security compliance related aspects of all UnitedHealth Group entities in India. There is also a Desktop and Groupware team which supports break/fix and service orders for UHGIS operations and provides technical desktop support for IT products like desktops, PCs, laptops, PDAs, software, printers, etc.

HBS Function also has a robust workforce that works on various stages of claims lifecycle with HIPAA regulated standards and mature processes, transaction quality, reporting and analytics, finance and accounting.