TOA Technologies

TOA Technologies provides field service management software for businesses of all sizes that have scheduled work in the field ‘ from your neighborhood lawn care provider to multinational telecommunications companies. TOA’s solution suite, ETAdirect, helps the right field employee get to the right appointment, on-time, every time, improving customer service while dramatically reducing operational costs.

Natively delivered through the cloud and the only solution using a patented time-based predictive analytics platform, TOA’s ETAdirect provides a new way to manage mobile field service operations. ETAdirect learns how work is done in the field according to each individual employee, creates patterns and then predicts the most optimized routes available based on real-time, actual data ‘ communicating this information with consumers throughout the service process every step of the way. With ETAdirect’s unique approach to field service management, TOA’s customers are able to empower their field service teams to be more effective, resulting in reduced customer wait times and increased field service productivity.

Across four continents, ETAdirect manages mobile workforces for some of the world’s most recognizable global brands in the satellite/cable/broadband, telecommunications, utilities, insurance, home services and retail industries. Named a Leader in the Gartner Magic Quadrant for Field Service Management in recognition of its visionary innovation and strong business execution, TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America and Australia/New Zealand.