Tata Business Support Services Ltd

Tata Business Support Services (Tata BSS) is a leading customer lifecycle management service provider. We provide customer acquisition, retention and administration services to 46 organizations so that they can grow their customer base, protect their brand and drive efficiency. Founded in 2004, Tata BSS is headquartered in Hyderabad, India and has 11,000 associates of whom 85% provide Sales and Customer Administration services to our clients. We serve industry leading clients in North America, Europe and India across major industry verticals. Tata BSS is a wholly owned subsidiary of Tata Sons, the holding company of the 146 years old Tata Group – India’s most reputed brand. Visit us at www.tata-bss.com

Our Services

Customer Lifecycle Management: Lead generation, Cross-sell and Upsell, Order Management, Activation and collection, Loyalty Management, Customer Surveys, Learning and Development, Quality Audits, Billing Management, and Fulfilment and data enrichment through phone, social media platforms, email and chat.

Digital Marketing: Marketing Strategy, Gap Analysis, Asset Creation, Content Creation, Community Management, Reputation Management, Opinion Curation, Lead generation for direct marketing, Market surveys, cross-sell, Up-sell, Churn management, Loyalty management etc.

Business Analytics and Insights: Custom analytics services to solve resourcing, outcome and FOS tools curating problems. We provide services across the Analytics value chain including Data Management, Visualization and Exploratory Analytics, Relational and Predictive Analytics in multiple business domains.

Third Party Administration Services in Insurance: TPA services for Insurance industry (especially auto industry), for policy generation, servicing, claims management, Customer relationship management, and renewals.