Top Support Ticket System companies for 2017 | Bizofit Innovation Platform

Top Support Ticket System Companies


Support Ticket System:

An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. A support ticket should include vital information for the account involved and the issue encountered. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a "bugtracker", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa. Consistent use of an issue or bug tracking system is considered one of the "hallmarks of a good software team".
 
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Freshdesk

Freshdesk is a full-fledged cloud based support software that lets businesses support their customers across email, phone, chat and social media.

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Honda, 3M, Sony Picture, Penn, Atlantic, Unicef, The News Tribune, Dandelion ChocolateHonda, 3M, Sony Picture, Penn, Atlantic, Unicef, The News Tribune, Dandelion Chocolate

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