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Rockmetric

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Rockmetric is a customer data management and analytics platform. The platform creates a unified view of your customers across all your disparate tools like web, email, SMS, telephony, social, support, CRM, Point-of-sale, etc. Teams can create behavioral segments to increase conversions, cross-sell products and personalise support. The platform has a revolutionary robot digital analyst, ‘Alfred’. Alfred is powered by Natural Language Processing (NLP) and Machine Learning (ML). Alfred creates an intelligence layer for each of your applications to deliver data, insights and product recommendations through a natural Q&A conversational format. The DataFlow connectors on the platforms allows clients to deliver user experiences across multiple tools. Teams can now automate reports with metrics from different tools and put data into action without disrupting existing business processes. Rockmetric is working closely with companies like HDFC Bank, Angel Broking, Aditya Birla Health Insurance, Dun and Bradstreet, Kaya Skin Clinic among others. The platform has processed more than 1 Billion events for its clients till date. The founder is an alumnus from the Indian School of Business and has over a decade of experience across consulting, research and technology. He has worked and consulted for organisations like Deloitte (Strategy and Operations), ISB, The World Bank and NSDC.

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