Reliance BPO, a premium business process outsourcing services provider, is part of the Reliance – Anil Dhirubhai Ambani Group, one of the largest business houses in India. Reliance BPO launched its BPO services in 2002. Since then the Company is the one among the elite fastest growing BPOs in the country. With a capacity of around 8500+ seats with 13500+ employees spread across centers in Mumbai & Chennai and expanding to other locations through vendor / partner relationship model. Reliance BPO is a state-of-the-art service provider offering end-to-end solutions focusing in the Communication, BFSI, Utility and Entertainment industry verticals. The companys commitment in Quality and sensitivity in Security is evident in its COPC and BS 7799 certifications, which has put us in the elite group of organizations across the globe. Its areas of specialization include Customer Service, Customer Acquisition, Customer Retention and Analytics. RBPO has been consistently delivering quality services to its clients thereby generating unmatched business value to customers through its centers of excellence. It offers multi channel, platform based services in more than 13 languages in the areas of Inbound (Voice & Non Voice), Outbound (Voice & Non Voice) and Transaction Processing (Policy issuance, claims processing, complaints management etc.), focusing on Customer Life Cycle Management. Reliance BPO also has a business continuity plan in place. The comprehensive crisis management / business continuity plan addresses business disruptions of varying degrees and durations. Its robust business continuity plans has ensured “continuity of operations” with minimal impact in case of a crisis and recover quickly in the event of a disaster.
