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NIIT SmartServe Ltd

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NIIT SmartServe, a remote business process management company, provides support to globally dispersed organizations in verticals such as insurance, banking, financial services, telecom, utilities, education and data research. NIIT SmartServe offers a balance of voice and back-office processing through a variety of service channels like web, voice, email and chat, to provide end-to-end BPO solutions. NIIT SmartServe is uniquely positioned in the BPO industry as it strongly leverages NIITs twin legacies of learning and knowledge solutions on one hand, and software application development and services on the other. The human resource at NIIT SmartServe is a differentiator — a pool of hand picked talented and professional personnel, eager to be on a steep learning curve. With a deep employee development and training culture inherited from NIIT, the ability to ‘skill and ‘scale manpower strength is a big asset for NIIT SmartServe in the outsourcing arena. Its world-class facility (1,730 seater) at Gurgaon brings together the benefits of an advanced telecommunication infrastructure and an enriching partnership with top tier IT service providers. NIIT SmartServe is rolling out Six Sigma as an organization wide initiative besides the COPC roll-out in its facility. It is a wholly owned subsidiary of NIIT Technologies Limited, part of the NIIT Group which derives immense synergies through its presence in two complementary sectorsâ€â€ software and education. A $200 million global Information and communication technology group, NIIT has built up an impressive array of global customers based on its strengths in these markets. The ever-expanding base of clients benefiting from NIITs expertise and vast repertoire of solutions include Fortune 1000 companies. The NIIT Group was demerged into NIIT Ltd, (the education and knowledge solutions company) and NIIT Technologies Ltd (the software solutions and BPO solutions company) in June 2004, to allow for sharper focus.

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