ICCS, a Business Process Outsourcing company, proposes to assist your setup by not only executing the typical outsourced BPO services, but by committing to provide the essential support for escalation to next levels. To this end, in capacity of a BPO company, we have worked out a befitting partnership model, wherein we suffice as your operational arm and thus make the growth transformation easier & profitable. We launched operations as a BPO call centre, in the year 2004, with the brand title Atsoft Services. Over the years, to meet diverse client needs, service offerings increasingly became customized and thus to formalize the transition, Atsoft Services has been rebranded as ICCS. As a leading National BPO (business process outsourcing) , ICCS believes in a “partnership approach” with its clients who are some of the countrys best brands. Through our global delivery network and a comprehensive outsourcing services offering, we deliver business value to our clients by combining operational excellence and deep domain – industry and functional – knowledge. Our biggest differentiator is our partnership approach with clients. We understand that constantly improving client processes and exceeding client expectation is the key to our success. Clients elect to partner with us quite simply because our management practices, systems and processes are geared to a simple fact – “business outsourcing process succeeds when the outsourcing services provider works hand in glove with the client, bringing new processes and systems, new performance enhancing techniques and skills, fundamentally solving business problems and moving the dial together, and not imposing their culture.”
