HSBC Global Resourcing (GR) is a full-service Banking and Financial Services outsourcing solutions provider. An early adopter and pioneer of outsourcing, GR has deep domain knowledge gained from extensive years of providing customer service to HSBC, superior process management and cutting-edge technology support, which supports the organisations need to change and continuously deliver increased operational efficiency and improved quality at low operational risk and total customer satisfaction. With strong international pedigree and brand eminence of HSBC, Global Resourcing forms an important component of HSBCs overall business strategy, playing a key role in delivering shareholder value and helping HSBC remain competitive in the global financial services market. Global Resourcings strength of service offerings are based on its unwavering commitment to Service Excellence and focussed on stripping out the complexity and making it simple for their customers. Through an evolving operating model HSBC Global Resourcing extends a full range of process support covering four key areas: Data Entry, General Processing, Voice and Professional Services. Through its deep industry and business process expertise, HSBC GR helps the bank concentrate on critical areas of the businesses such as strategic planning, product delivery and innovation, while 26,000 dedicated employees of Global Resourcing across the 10 Group Service Centres (GSC) in Asia strive to delight customers across more than 100 business areas, covering hundreds of separate processes.
