In an important step towards making education more efficient and responsive in all technical institutions, HRD Ministry has stressed the need to have a mechanism for online registration as well as disposal of the grievances not only of the students but also the faculty members and the other stakeholders. A “Grievance/Complaint” can be described as any statement that conveys dissatisfaction about an action or lack of action, about services/deficiency of services in an institution and the aggrieved person asks for remedial action. With a view of ensuring a satisfactory atmosphere for the students and teachers and to secure the rights of the institute stakeholders, All India Council for Technical Education (AICTE), which regulates technical education in the country, has asked all the institutions, affiliated to it, to immediately put in place an online mechanism, if not presently existing, for registering and disposing of grievances.
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