e-Nxt Financials Limited, A TATA Enterprise, is an Enterprise Solutions Company, providing end-to-end services to its clients – partnering with them in providing innovative solutions for their business needs. Our staff strength of more than 4,500 employees, spread across 250 locations in India, gives us an unmatched footprint across the country which is leveraged for client facing activities with back-office support being provided by our Voice and Data Support centers.
We offer business value by combining operational excellence with deep domain knowledge in key industrial verticals like BFSI (Banking, Financial Services, and Insurance), Retail,Telecom, Hospitality, Automobiles and Manufacturing.
Our Services include :
Collections & Stressed Assets Management
We are one of the larger Collections service providers fully compliant with all statutory legislations. Our unique operating model of providing end-to-end (Voice plus field support)outcome based solutions & our expertise across the Collections value chain(X / early buckets to NPAs) coupled with our geographic footprint provides an unmatched value proposition to our clients. We back this up with the latest in technology (hand held devices) & fully variable pricing post the initial /pilot phase.
We are also in the process of leveraging the above skill sets by expanding into related areas like Field Investigations.
Business Process Management
e-Nxt has developed an impressive capability in terms of providing end-to-end data services solutions across the industry sectors. Specifically for the Financial Services space, e-Nxt provides data solutions across the value chain right from basic level data entry (e.g.Account Opening) to the higher skilled tasks like Credit Application Processing, back-end branch operations leading to contract booking, PDC vaulting and banking solutions, Accounts payable & receivable processes,Reconciliation processes, Process Studies and documentation support, Audit& MIS support. Apart from the above, e-Nxt also brings in the capability to support HR Operations – through its Hire-to-Retire data services & its in-house developed IT platform for the back-end management of exempted Provident Fund trusts.
The data services offerings of e-Nxt operate both on a centralized as well as a de-centralized model, where we would work along with the client to create a customized solution for each process including creating shop-in-shop frameworks, if required. The IT framework, including our capture & workflow solutions allows us to leverage either on the custom made platforms built by e-nxt for the client or to adopt the existing ERP/Banking platforms already invested in by the client. The pricing model is evolved and flexible where soon after establishing the baselines in terms of deliverables, the client has the choice of moving to a mature transaction based model giving the client variability in pricing as well as scalability.
Our voice capability, across 18 Indian languages, is a core component of our Collections & Sales capabilities as also enables us to provide an end-to-end solution to our clients.
Sales & Marketing
We source customers across the retail lending spectrum (Secured & Unsecured) for the BFSI space. Focus on sales tools, governance processes (leveraging on our early expertise in managing a distributed Collections field force) & working in sync with our clients strategies helps boost our logins to conversion ratio. Here too we operate on a largely variable pricing model.
Our clients are marquee names in the BFSI space – both TATA & non-TATA.
