Akia

Founded in 2018 by a team of former Facebook engineers with backgrounds in machine learning and consumer messaging, Akia is an artificial intelligence-powered hotel messaging service that enables hotels to streamline operations and facilitate contactless options for check-in, on-property communications, service recovery, and reputation management. Akia is designed to help hoteliers provide the best guest experience possible by enabling a quick and accessible channel of communication between hotel staff and guests. Akia also integrates with most property management systems and can be set up within 24 hours.

Akia’s contactless communication tools help hotels keep guests and staff safe during the pandemic, but they also offer greater convenience for hotel guests in general. Our digital registration cards enable guests to check-in online prior to arrival, so they can cut down check-in times and avoid contact with others at the front desk. 

Our communication platform also uses artificial intelligence to streamline hotel operations. Hotels can configure Akia to automatically answer frequently asked questions. By saving time for hoteliers, Akia opens up greater opportunities for hotel staff to focus more on creating personalized guest experiences. 

Since communication is key to providing the best possible service to guests, Akia enables hotels to easily check-in and get a sense of how they are enjoying their stays with guest surveys. These quick surveys allow hotel management to easily pinpoint any issues, and solve the problems before guests check out. 

Akia is also dedicated to boosting reviews and reputations for hotels. In the digital age, online reviews can make or break a business, so Akia works to automatically drive higher reviews for hotels. At the end of a guest’s stay, Akia asks guests to rate their stay. If guests are unsatisfied, Akia will direct the feedback to hotel management to address. On the other hand, Akia will drive happy guests directly to online review websites such as TripAdvisor or Google Reviews, so excellent service can be properly showcased.