Wednesday, April 24, 2019

Top trends in contact centre management technology in 2017

   Omnichannel   Customers are interacting with companies across multiple channels such as chat, web, phone, email and text and still want to have consistent experience across all the channels. 96%...

Top outsourcing trends influencing IT industry in 2017

IT outsourcing has evolved in a big way where size of Indian IT industry has increased to $110 billion. In the global outsourcing survey, Deloitte predicts that the IT outsourcing will...

Don’t vent out, (Re)invent

Indian IT Services companies have enjoyed an unprecedented ride for over 20 years; the industry has grown from practically 0 to 100 Bn$.  When something has worked so well for such...

Demonetization – Brave and bold move by India to curb black money

Brave and bold move by India to curb black money - will have a big impact on small business practices, real estate... Rs 500 and 1000 currency demonetized: PM Modi In a major...

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https://techcrunch.com/2019/04/23/oracle-turns-to-innovation-hubs-to-drive-cultural-and-business-shift-to-cloud/

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