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Top trends in contact centre management technology in 2017

   Omnichannel   Customers are interacting with companies across multiple channels such as chat, web, phone, email and text and still want to have consistent experience across all the channels. 96%...

How big is the IoT market?

IoT is not just a buzzword and it will have profound impact on our lives, the way we live and way we interact with objects around us. It is already part...

BI Solutions trend in Banking Industry in 2017

Above data shows that banking industry share along of Big Data and Analytics Spend will be 13.1% which will be roughly $17.5 B in 2016. Big Data and Analytics sales will...

What if Trump wins – how does it impact Technology, Manufacturing, Jobs, Media, Outsourcing...

Who would win the US Presidential elections, is anyone’s guess.  While Hillary Clinton has mostly indicated a continuation of the current administration’s policy, Donald Trump has indicated that he would pursue...

Impact of Foreign Exchange Fluctuations on Indian IT companies

15% depreciation of the Rupee, followed by 8% appreciation, all within the quarter, and the quarter is not even done.  Unprecedented. It will be interesting to see how Indian IT companies are...

10 Outsourcing Trends To Watch Out For 2017

As each year passes, the demand for IT technology and services grows bigger. According to Gartner in an article with Computerworld, 39 million terabytes of storage is currently being used across...

Don’t vent out, (Re)invent

Indian IT Services companies have enjoyed an unprecedented ride for over 20 years; the industry has grown from practically 0 to 100 Bn$.  When something has worked so well for such...

Top outsourcing trends influencing IT industry in 2017

IT outsourcing has evolved in a big way where size of Indian IT industry has increased to $110 billion. In the global outsourcing survey, Deloitte predicts that the IT outsourcing will...

Demonetization – Brave and bold move by India to curb black money

Brave and bold move by India to curb black money - will have a big impact on small business practices, real estate... Rs 500 and 1000 currency demonetized: PM Modi In a major...

Accenture’s results harbinger of tough times for Indian IT Services

Accenture announced its results last week, and the shares took a tumble. Revenues fell short for the last quarter, and the outlook for the next quarter was also way below expectations....